 |
 NEW Billiard Regulation Regular Size Standard 2 1 4 Complete Pool Ball Set NIB $27.95 Time Remaining: 21d 15h 53m Buy It Now for only: $27.95 |
 Used Complete set of Premier Aramith Belgian Made Pool Billiard Balls $15.00 (1 Bid) Time Remaining: 2h 37m |
 Vintage Belgium Aramith Billiard Pool Balls Set Original Box $15.49 (8 Bids) Time Remaining: 6h 55m |
 Miniature Pool Balls Full Set 1 1 2 Size New in Box $8.99 Time Remaining: 19d 18h 55m Buy It Now for only: $8.99 |
 Brunswick Balke Collender Co Billiard Balls Red White 3 Ball set Antique $199.00 (1 Bid) Time Remaining: 15h 30m |
 Old Set BRUNSWICK IVORYLENE DART POCKET BILLIARD BALLS $119.00 Time Remaining: 3d 7h 36m Buy It Now for only: $179.00 |
 New Pool Table Billiard 16 Ball Set 2 1 16 Size NIB $18.95 Time Remaining: 20d 9h 29m Buy It Now for only: $18.95 |
 Antique Clay Baseball Billiard Pool Ball Set NO RESERVE $132.50 (7 Bids) Time Remaining: 18h 26m |
 New Deluxe Pool Balls Billiard Balls Regulation 2 1 4 Size Full Set $16.99 Time Remaining: 10d 20h 15m Buy It Now for only: $16.99 |
 Antique Vintage Brunswick Balke Collender Boxed Set 4 Carom Billiard Pool Balls $9.99 (1 Bid) Time Remaining: 3d 18h 46m |
 Antique Brunswick Balke Collender Co 3 ball set $399.99 Time Remaining: 1d 17h 28m |
 22 Piece Snooker Ball Set 2 1 16 $24.95 Time Remaining: 20d 15h 29m Buy It Now for only: $24.95 |
 Antique Unusual Composition Billiard Pool Ball Set Excellent Condition $51.00 (3 Bids) Time Remaining: 17h 55m |
 Complete set of Regulation Belgium Billiard Balls 7 Oz Nice Set Aramith Nice $15.00 Time Remaining: 29d 17h 42m Buy It Now for only: $15.00 |
 BILLIARDS POOL BALLS SET REGULATION SIZE GREAT GIFT $11.49 (2 Bids) Time Remaining: 15h 20m |
 HYATT POCKET BILLIARD BALL SET $99.00 Time Remaining: 5h 56m Buy It Now for only: $179.00 |
 NHL ORIGINAL 6 BILLIARD POOL BALLS NHL ORIGINAL 6 TEAMS POOL BALL SET $189.99 Time Remaining: 4h 46m Buy It Now for only: $189.99 |
 Antique Clay Agate Parlor Billiard Pool Set SUPER NICE $50.00 (3 Bids) Time Remaining: 17h 41m |
 Modern Style Pool Table Billiard Ball Set Regulation Size 2 1 4 and Weight 6 oz $27.95 Time Remaining: 4d 13h 5m Buy It Now for only: $27.95 |
 Billiard Balls complete set unused $7.50 (1 Bid) Time Remaining: 1d 11h 15m |
 Vintage Boxed Brunswick Balke Collender Co of Canada 3 Billiard Pool Ball Set $9.99 (2 Bids) Time Remaining: 17h 16m |
 Pool Table Accessory Kit W Marble Ball Set Cue Rack New $49.95 Time Remaining: 22d 12h 5m Buy It Now for only: $49.95 |
 Vintage Brunswick Centennial Billiard Pool Ball Set IMMACULATE $75.00 (20 Bids) Time Remaining: 17h 21m |
 m Aramith Standard Billiard Pool Ball Set $9.99 (1 Bid) Time Remaining: 1d 11h 11m |
 Miniature Mini Tiny Small High Quality Billiards Pool Table Balls Complete Set $18.50 Time Remaining: 14d 15h 45m Buy It Now for only: $18.50 |
 Antique Brunswick Balke Collender Rack and Clay Billiard Pool Ball Set 2 1 4 $22.50 (3 Bids) Time Remaining: 4d 17h 16m |
 Dark Color Marble Swirl Pool Table Billiard Ball Set $34.95 Time Remaining: 9d 7h 31m Buy It Now for only: $34.95 |
 m Aramith Standard Billiard Pool Ball Set $9.99 (1 Bid) Time Remaining: 1d 11h 10m |
 COMPLETE SET OF ANTIQUE BAKELITE TESTED POOL BILLIARD BALLS DEEP YELLOW COLOR $24.95 Time Remaining: 5h 32m |
 ARAMITH 225 DURAMITH TOURNAMENT BALL SET 2 1 4 IN 572 MM NEW $195.00 Time Remaining: 27d 18h 33m Buy It Now for only: $195.00 |
 Classic Style Billiard Pool Table Ball Set Regulation Size and Weight $32.45 Time Remaining: 15h 50m |
 1 Set New Standard Billiards Pool Ball Set 2 1 4 225 $24.99 Time Remaining: 15d 11h 29m Buy It Now for only: $24.99 |
 Aramith Belgian Billiard Ball Set 2 1 4 $24.99 Time Remaining: 1d 17h 27m |
 COMPLETE SET 2 1 8 BUMPER POOL BALLS WITH ORIGINAL BOX $12.99 Time Remaining: 4d 7h |
 Marble Swirl Pool Table Billiard Ball Set Reg Size New $28.95 Time Remaining: 22d 12h 4m Buy It Now for only: $28.95 |
 m Aramith Super Pro Cup Billiard Pool Ball Set Lot 23 Balls $52.02 (7 Bids) Time Remaining: 1d 11h 6m |
 Sportcraft Anywhere Table Tennis Ping Pong Set Expandable Travel + Paddles Balls $12.95 Time Remaining: 28d 7h 40m Buy It Now for only: $12.95 |
 Antique Vintage Rack and Clay Set of Billiard Pool Balls 2 1 4 $11.50 (2 Bids) Time Remaining: 3d 18h 23m |
 Rare Antique OX BONE Albany Billiard Ball Company Boxed Billiard Pool Set 1886 $117.50 (8 Bids) Time Remaining: 18h 10m |
 10 Pool Cue Billiard Stick Ball Set Floor Rack Stand Oak Finish $67.45 Time Remaining: 4d 13h 2m Buy It Now for only: $67.45 |
 Antique Vintage Clay Boxed Billiard Pool Ball Set 2 1 4 $20.50 (7 Bids) Time Remaining: 4d 17h 13m |
 ARAMITH 2 1 16 SET BALL $9.99 Time Remaining: 18h 58m |
 POOL BALL SET DELUXE BILLARD BALLS NEW $46.95 Time Remaining: 17d 5h 33m Buy It Now for only: $46.95 |
 Vintage Regulation Set Billiard Pool 2 1 4 Balls Full Set yqz $0.99 (1 Bid) Time Remaining: 4d 18h 35m |
 Scratch and Dent Maple Wood 8 + 15 Pool Ball Rack Set Oak Finish See details $14.95 Time Remaining: 23d 9h 49m Buy It Now for only: $14.95 |
 Estate Find Vintage Genuine BAKELITE Billiard Pool Ball Set 16 PCS in BOX NR $0.99 (1 Bid) Time Remaining: 3d 8h 14m |
 Full Set of Pool Table Balls w rack and 4 Cue Balls $29.95 Time Remaining: 4h 17m |
 ARAMITH CONTINENTAL BILLIARDS POOL BALL SET $46.56 Time Remaining: 7d 13h 58m Buy It Now for only: $46.56 |
 BILLIARDS POOL BALLS SET REGULATION SIZE WHOLESALE $10.00 Time Remaining: 1d 23h 57m Buy It Now for only: $14.00 |
 Level Best Swirl Ball Set Billiard Pool Marbled FreeS H $49.95 Time Remaining: 18d 17h 11m Buy It Now for only: $49.95 |
 Antique Style Pool Table Billiard Ball Set Regulation Size and Weight $24.95 Time Remaining: 10h 34m |
 Vintage Pool Ball Set 225 Diameter with Jim Rempe Training Cue Ball NR $24.99 Time Remaining: 15h 3m |
 Pool Table Accessory Kit W Modern Style Ball Set $49.95 Time Remaining: 4d 13h 6m Buy It Now for only: $49.95 |
 New Mcdermott Elephant Lunar Rocks Pool Balls Ball Set $180.00 Time Remaining: 6h 10m |
 ARAMITH 225 CROWN STANDARD BALL SET CROWN CUE BALL 2 1 4 INCH NEW $73.40 Time Remaining: 22d 22h 35m Buy It Now for only: $73.40 |
 Complete set of 16 billiard pool balls in box $14.95 Time Remaining: 9h 25m |
 Billard Pool INCOMPLETE Set of Balls Vintage Well Used Tavern 8 Ball Set $0.99 Time Remaining: 2d 4h 8m |
 Vintage Belgium Boxed Billiard Pool Ball Set 2 1 4 $85.00 Time Remaining: 24d 11h 35m Buy It Now for only: $85.00 |
 Antique Vintage Unused Boxed Set of Billiard Pool Balls 1 1 4 $9.99 (1 Bid) Time Remaining: 3d 16h 21m |
 10 Pool Cue Billiard Stick Ball Set Floor Rack Stand Mahogany Finish $67.45 Time Remaining: 4d 13h 2m Buy It Now for only: $67.45 |
 CRYSTALATE VINTAGE BILLIARD BALL SET OF 3 2 WHITE 1 RED $15.00 Time Remaining: 1d 10h 13m Buy It Now for only: $75.00 |
 Vintage Brunswick Balke Collender Billiard Pill Pool Tally Pocket Ball Set $9.99 (1 Bid) Time Remaining: 2d 16h 56m |
 Bumper pool table BALL SET billiards NEW billard $34.75 Time Remaining: 29d 18h 18m Buy It Now for only: $34.75 |
 Tech Style Pool Table Billiard Ball Set Regulation Size 2 1 4 and Weight 6 oz $37.45 (2 Bids) Time Remaining: 1d 19h 43m |
 ARAMITH THE BELGIAN BILLIARD BALLS FULL SET WITH CUE BALL USED $10.00 Time Remaining: 1d 16h 48m Buy It Now for only: $15.00 |
 ELEPHANT MARBLE RACK COMPLETE POOL CUE BALL SET MARBALIZED QUALITY PRODUCT $85.00 Time Remaining: 15d 12h 22m Buy It Now for only: $85.00 |
 BILLIARDS POOL BALLS SET REGULATION SIZE WHOLESALE $10.00 Time Remaining: 18h 37m Buy It Now for only: $14.00 |
 Ping Pong Balls Set of 6 Table Tennis Beer Pong $3.77 Time Remaining: 26d 3h 46m Buy It Now for only: $3.77 |
 Marble Swirl Pool Table Billiard Ball Set Regulation Size 2 1 4 and Weight 6 oz $28.95 (1 Bid) Time Remaining: 1d 16h 47m |
 Aramith Billiards Pool Ball Set Stone Collection $99.95 Time Remaining: 13h 35m Buy It Now for only: $109.95 |
 Alabama NCAA Licensed Billiard Pool Ball Set NEW $125.00 Time Remaining: 1d 8h 40m Buy It Now for only: $125.00 |
 BILLIARDS POOL BALLS SET $4.99 (1 Bid) Time Remaining: 5d 18h 56m |
 Belgian Aramith Glow in the Dark Pool Ball Set $159.81 Time Remaining: 14d 19h 49m Buy It Now for only: $159.81 |
 VINTAGE BILLIARD BALLS 8 2 SETS OF THREE 2 INDIVIDUAL $75.00 Time Remaining: 1d 10h 13m Buy It Now for only: $350.00 |
 Vintage Pool Billiards Cue Ball Set w Rack 18 balls total Very Unigue LQQK $19.99 Time Remaining: 11h 29m |
 ARAMITH 225 BELGIAN PREMIER STANDARD BALL SET 2 1 4 INCH NEW $102.67 Time Remaining: 22d 22h 26m Buy It Now for only: $102.67 |
 VINTAGE BELGIUM DELUXE POOL BALLS COMPLETE SET $25.00 Time Remaining: 1d 5h 36m |
 Dark Marble Classic Style Pool Table Billiard Ball Set $37.45 Time Remaining: 24d 18h 43m Buy It Now for only: $37.45 |
 Complete Billiard Ball Set 15 + Cue Ball $9.99 Time Remaining: 17h 27m |
 Aramith Billard Pool Ball Set w Cue Ball Made In Belgium 2 1 4 $35.00 Time Remaining: 16h 59m |
 Pool Table Billiard Ball Set Dark Color Marble Swirl 6 oz Boxed Set Free Shippin $48.99 Time Remaining: 17d 6h 40m Buy It Now for only: $48.99 |
 Pool Table Billiard 16 Ball Set 2 1 16 $17.99 Time Remaining: 18h 53m Buy It Now for only: $19.99 |
 Aramith Billard Ball The Belgian Billard Ball Set $30.00 Time Remaining: 4d 12h 25m Buy It Now for only: $45.00 |
 ARAMITH 225 SUPER PRO VALUE PACK BALL SET 2 1 4 INCH NEW $188.81 Time Remaining: 22d 22h 20m Buy It Now for only: $188.81 |
 Used Complete Set of Pool Billiard Balls $5.00 Time Remaining: 1d 19h 8m |
 Sterling Designer Candy Pool Ball Set $119.20 Time Remaining: 1d 11h 8m Buy It Now for only: $119.20 |
 Complete Set of 2 1 4 Billiard Balls Used $14.99 Time Remaining: 14h 18m |
 Vintage Complete Pool Billard Ball Set with Rack and Original Box $19.98 Time Remaining: 1d 6h 59m Buy It Now for only: $24.00 |
 Sterling Premier Snooker Balls Set $53.25 Time Remaining: 1d 11h 9m Buy It Now for only: $53.25 |
 COMPLETE SET BILLIARDS POOL BALLS WITH 2 RACKS $19.99 Time Remaining: 1d 19h 20m |
 ARAMITH 225 SUPER PRO BALL SET 2 1 4 IN NEW $168.24 Time Remaining: 22d 22h 26m Buy It Now for only: $168.24 |
 Sportcraft Pro Style Complete set 1 1 2 Mini Billiard Balls Original Box $18.85 Time Remaining: 1d 13h 15m Buy It Now for only: $26.85 |
 The Players Edge 2 1 4 Pool Ball Set $29.99 Time Remaining: 3d 38m Buy It Now for only: $39.99 |
 Wet Products Smashball Beach Tennis Set 2 Paddles 1 Ball game wooden co $14.94 Time Remaining: 7d 19h 27m Buy It Now for only: $14.94 |
 Vintage Pool Balls made in Belgium full set with cue 2 1 4 slightly used $75.00 Time Remaining: 3d 10h 17m |
 Professional Pool Ball Set Used From a Tavern Closing Nice Condition In Box $35.00 Time Remaining: 26d 18h 23m Buy It Now for only: $35.00 |
 Dark Color Marble Swirl Pool Table Billiard Ball Set Regulation Size Weight $34.95 Time Remaining: 2d 19h 20m |
 8 used Lakers pool table billards slate great shape complete set cues balls etc $299.00 Time Remaining: 16h 51m |
 Belgian Aramith 2 1 4 PREMIER Pool Balls Complete Set $92.73 Time Remaining: 16d 7h 58m Buy It Now for only: $92.73 |
 NEW ENGLAND PATRIOTS ST LOUIS RAMS NFL 2 TEAM BILLIARD BALL SET $65.00 Time Remaining: 2d 13h 41m Buy It Now for only: $75.00 |
Set Up A Customer Hot Line
Anonymity is important to some customers. They’d like to give you feedback, but they really don’t want to give it to you directly. Thankfully, technology affords easy anonymity.
Set up a customer hot line.
Give the number only to customers. Staff the hot line. Have specific people who are fully trained to answer that line when the calls arrive. These people must be skilled at listening and problem solving. If you don’t have the time to train, then do not take live calls. Use voice recording technology so customers can leave voice comments. Promise to get in touch with them if they’ll leave their name and phone number.
You’ll get some strange calls. So what? Sort through those and you’ll likely find some real, genuine calls from customers who need and want your help.
Here are a few guidelines to help you set up a customer hot line that is automated, not a system manned by a live human.
1. Make sure it’s a hot line. Don’t direct people to contact you during store hours. Don’t let the mail box be so full that you’re unable to accept incoming messages. Tell people how long it’ll be before they’ll be contacted. You’ll do more harm than good if don’t make your hot line really hot.
2. Don’t limit yourself to the telephone. Set up a rapid response email address. Set up the address to be cc’d to more than one person in your company. Instruct these people to be fast to respond, and set up how they’re to coordinate with each other and with the customer. Set up an auto responder so every message received generates an automatic “thank you” message. That message should tell the person exactly what’s happening now. Let them know what to expect now that they’ve reached out to you.
3. Don’t sell or make an offer. Your hot line isn’t a marketing ploy. It’s a tool designed to help solve problems. Use it exclusively for that and customers will appreciate you more. Your hot line can’t be a gimmick with an ulterior motive. It must a genuinely fast way for you to dazzle to your customers.
4. Follow up. Make sure those people assigned to help these customers are doing a great job. Review all the incoming problems and find out what actions have been taken. Jump on any situations that have yet to be resolved. Get personally involved if you must. Nothing should hit the ground. Do this every single day!
And follow up with the customer after the resolution. Set up a system to contact the customer after their problem is solved. If they’re not happy, have a plan of action prepared. If they are happy, have a different plan of action prepared.
It’s time to ratchet up tethering this customer more closely to your company. Don’t drop the ball. Set up a customer hot line and email address. Do it today.
About the Author
Randy Cantrell is the President of Bula Network, LLC, a business acceleration company. Read his blog at http://bulanetwork.com
Jet Set Radio Music - Miller Ball Breakers